Recent reports in this category are shown below:
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North Tyneside Metropolitan Borough Council (24 013 174)
Statement Closed after initial enquiries Residential care 28-Jan-2025
Summary: We will not investigate Mr X’s complaint about the quality of care provided to his mother by her care home between 2021 and 2023. This is because an investigation would not lead to any further findings or worthwhile outcomes.
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Brighton & Hove City Council (24 013 215)
Statement Closed after initial enquiries Charging 28-Jan-2025
Summary: We will not investigate Mrs X’s complaint about matters related to the Council’s handling of her relative’s care charges. There is not enough evidence of fault to justify investigating.
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London Borough of Harrow (24 013 253)
Statement Closed after initial enquiries Transport 28-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment and refusal of his daughter Miss Y’s blue badge application. There is not enough evidence of fault in the Council’s process to warrant us investigating and it would be reasonable for Mr X to make a further application to the Council.
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London Borough of Barnet (24 013 526)
Statement Closed after initial enquiries Transport 28-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council refused to issue him a Disabled Persons Freedom Pass. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the actions of one of the Care Provider’s employees at a café it runs. The complaint lies outside our jurisdiction because it is not made about actions that involve, or are connected to, the provision of adult social care.
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Statement Not upheld Residential care 28-Jan-2025
Summary: There is no evidence the care provider failed to seek medical attention promptly or give a good standard of care to the late Mr X. The care provider acknowledges it did not always communicate with the family as it might have done but I am satisfied its apology and retraining was sufficient.
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London Borough of Lewisham (24 009 690)
Statement Closed after initial enquiries Transport 28-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to renew the complainant’s Blue Badge. There is not enough evidence of fault to warrant an investigation.
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Leicestershire County Council (24 012 784)
Statement Upheld Charging 28-Jan-2025
Summary: We will not investigate this complaint about poor communication from adult social care services. The Council has accepted fault and acknowledged the impact on the complainant by an apology and payment. We are satisfied with the actions the Council has taken.
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Barchester Healthcare Homes Limited (24 013 478)
Statement Closed after initial enquiries Residential care 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Care Provider not meeting his wife Mrs X’s care needs during her planned two-week respite stay, a staff member making comments to her which upset her, and how it dealt with his complaint. Investigation by us is unlikely to add to the Care Provider’s investigation nor achieve a different outcome. There is not enough evidence of actions by the Care Provider amounting to fault to warrant us investigating. We do not investigate providers’ complaint-handling where we are not investigating the core issues giving rise to the complaint.
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East Sussex County Council (24 013 505)
Statement Closed after initial enquiries Charging 27-Jan-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.